Introducing Zacoustic, the patented call center tool transforming customer experience optimization and organizational culture.
Zacoustic aligns agents with customers’ perceptions of satisfaction and resolution immediately following every customer interaction. Two-question, post contact surveys demonstrate customer-agent alignment exposing the highest value recognition, training and process improvement tasks.
Approach every interaction from the customer’s point of view
Know your satisfaction and resolution metrics instantly
Enable intraday customer-facing improvements
Remove common barriers between agents and customers
“We were about to launch a AAA online gaming property. We didn’t have a robust Customer Experience framework in place that would quickly provide us with the insight we needed to keep up with the fast-paced changes that are expected in the gaming world. BalanceCXI was able to quickly implement the Zacoustic product into our existing systems and we immediately started to receive results that our team used to improve the game as well as address training gaps. Within the first week of launch our agents were engaged in the process and raving about Zacoustic. Our Customer Satisfaction and Issue Resolution improved double digits in the first three months of implementing Zacoustic.”
Executive, Industry Leading Video Game Development and Publishing Company
Zacoustic Process Summary
Learn how implementing Zacoustic in your contact center can drive better customer experience results.
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