• CUSTOMER EXPERIENCE MANAGEMENT SYSTEM
  • AMPLIFY CUSTOMERS <i>with</i> ZACOUSTIC
  • MANAGE IN REAL-TIME <i>with</i> ZACOUSTIC
  • PROPEL AGENT ENGAGEMENT <i>with</i> ZACOUSTIC
  • BRING CUSTOMERS CLOSER <i>with</i> ZACOUSTIC

Give your agents, the customer advocates in your organization, the power to improve service every moment of every shift.

Introducing Zacoustic, the patented call center tool transforming customer experience optimization and organizational culture.

Zacoustic aligns agents with customers’ perceptions of satisfaction and resolution immediately following every customer interaction. Two-question, post contact surveys demonstrate customer-agent alignment exposing the highest value recognition, training and process improvement tasks.

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Culture Change

Approach every interaction from the customer’s point of view

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Real Time Metrics

Know your satisfaction and resolution metrics instantly

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Behavior Innovation

Enable intraday customer-facing improvements

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Agent Buy-in

Remove common barriers between agents and customers

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31%

  • Improvement to Customer Experience and First
  • Contact Resolution at an Industry Leading Video Game Development and Publishing Company

“We were about to launch a AAA online gaming property. We didn’t have a robust Customer Experience framework in place that would quickly provide us with the insight we needed to keep up with the fast-paced changes that are expected in the gaming world. BalanceCXI was able to quickly implement the Zacoustic product into our existing systems and we immediately started to receive results that our team used to improve the game as well as address training gaps. Within the first week of launch our agents were engaged in the process and raving about Zacoustic. Our Customer Satisfaction and Issue Resolution improved double digits in the first three months of implementing Zacoustic.”

Executive, Industry Leading Video Game Development and Publishing Company

Behavioral Innovation Through Customer Alignment

Zacoustic Process Summary

Comparative Surveys
Response Codes
Quality Assurance
Task Open / Close
Real-time Reporting
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Let's talk

Learn how implementing Zacoustic in your contact center can drive better customer experience results.

  • Culture change
  • Real-time metrics
  • Behavior innovation
  • Agent buy-in

Complete the form below or contact us at 877-734-2473

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