Zacoustic is the patented customer experience management system for contact centers that automates and optimizes quality assurance, supervisor-agent coaching and business process improvement.
“We were about to launch a AAA online gaming property. We didn’t have a robust Customer Experience framework in place that would quickly provide us with the insight we needed to keep up with the fast-paced changes that are expected in the gaming world. BalanceCXI was able to quickly implement the Zacoustic product into our existing systems and we immediately started to receive results that our team used to improve the game as well as address training gaps. Within the first week of launch our agents were engaged in the process and raving about Zacoustic. Our Customer Satisfaction and Issue Resolution improved double digits in the first three months of implementing Zacoustic.”
Executive, Industry Leading Video Game Development and Publishing Company
Zacoustic increases customer feedback to 100% of calls handled and then leverages a massive data set to expose the highest value QA and coaching. Increasing customer feedback is realized by calibrating agents directly with customers, we call this "Primary Calibration". Zacoustic enables call center operational personnel to simply focus on correcting defects that yield the greatest Net Promoter, First Call Resolution and Customer Experience improvements.
Calibrate agents directly with customers
Zacoustic patented algorithms expose unprecedented learning opportunity
Fuel and automate your current QA and coaching practice
Put your agents at the center of your CX strategy
100% customer feedback
Finds best calls
Best learning opportunity
NPS, FCR, CX
Learn how implementing Zacoustic in your contact center can drive better customer experience results.
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Zacoustic is patented in the United States and internationally and protected from duplication in any form. Creation of any imitation including any simplified version of its design or concept is expressly forbidden. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc.
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